Privacy Policy
Last updated: March 14, 2026 · Effective: March 14, 2026
FamilyFans Inc. ("FamilyFans", "we", "our") is committed to protecting your privacy. This policy explains what data we collect, why, and how we keep it safe.
1. Information We Collect
We collect information you provide directly (name, email, shipping address, payment info) and automatically (device type, IP address, pages visited, referral source). We use cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to: process and fulfill orders, send order confirmations and shipping updates, provide customer support, send marketing emails (with your consent), improve our website and products, and comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. We share data with trusted partners only as needed: payment processors (Stripe), shipping carriers (UPS, FedEx), email platforms (for transactional emails). All partners are bound by data processing agreements.
4. Data Retention
We retain your personal data for as long as necessary to provide services and comply with legal requirements. Account data is retained for the duration of your account. Order data is retained for 7 years for tax purposes.
5. Your Rights
Under GDPR and CCPA you have the right to: access your data, correct inaccurate data, delete your data ('right to be forgotten'), opt out of marketing, and data portability. Contact privacy@FamilyFans.com to exercise these rights.
6. Cookies
We use essential cookies (for cart and session), analytics cookies (Google Analytics), and marketing cookies. You can manage your cookie preferences at any time via the cookie banner or your browser settings.
7. Contact Us
For privacy questions, contact: privacy@FamilyFans.com or write to FamilyFans Inc., 123 Innovation Drive, Silicon Valley, CA 94025, United States.