Answers
Frequently Asked Questions
Can't find your answer? Contact our support team.
Orders & Shipping
How long does shipping take?
Standard shipping takes 3–5 business days. Express 1–2 business days. Free shipping on orders over $50.
Can I change or cancel my order?
You can cancel your order within 2 hours of placing it. After that, contact support and we'll do our best to help.
Returns & Refunds
What is your return policy?
We offer a 30-day no-questions-asked return policy. Items must be in original condition.
How long until I get my refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Is the return shipping free?
Yes, return shipping is free for all orders within the US.
Products
Are your fans Energy Star certified?
Yes, all FamilyFans fans and heaters are Energy Star certified for maximum efficiency.
What warranty comes with my purchase?
All products include a 2-year manufacturer's warranty covering defects and malfunctions.
Can I use your heaters safely overnight?
Yes. All our heaters have auto-shutoff, tip-over protection, and overheat protection built in.